Professional House Cleaning Services in Aurora, IL

The goal is to always send the same cleaners for each visit you have with us. Unfortunately not always is that possible for several reasons such as vacation time, illness and scheduled days off. If we know far in advance that your cleaner will not be present at your next cleaning, we will inform you as well as assure you that the person we will send in their place is just as amazing as your regular cleaning tech.

After filling out an inquiry form either from our website or a link via email, a customer service rep will contact you to schedule an appointment for a consultation. From there you will be emailed a proposal. If you would like to start services with us, you respond to email informing us that you would like to move forward. We will finalize any loose ends and get you set up for your initial clean appointment.

You will be required to keep a card on file until services have been rendered. After the initial 4 man hours have been complete, your card will be charged. If additional hours are needed, we will calculate the remaining balance to process the final payment. (VISA, MasterCard, AMEX) are all accepted methods of payment. There will be a 4% convenience fee for card use.

Keys are all protected inside a lockbox. When not locked away, they are given to our experienced, background checked and rigorously trained staff. They will see that keys are in the appropriate hands and are returned to the lockbox once job has been marked completed.

We understand that plans can change which is why our service is fully flexible right up until 48hr in advance of your scheduled cleaning. Let us know before 48hr in advance to avoid our $89 cancellation fee.