Expert House Cleaning Services in Newport News, VA

Please clean up areas with heavy clutter. Areas that are excessively cluttered will be skipped. Please understand, we are coming to clean and sanitize during deep cleans and routine services. Organization/declutter services are a totally separate charge that will have to be scheduled with the office.

Card on file. We will collect that information for the 50% deposit and charge before the cleaning. This will confirm your booking date and time. After the deep clean is complete the remaining balance will be charged the day of/following day. All routine cleans following will be charged to the same card on file.

Nope! As long as we have access to your home we can certainly take care of things without you there. We do suggest being home for the first cleaning that way if our staff has any questions while getting to know your property that you can be there to answer. Also, we highly encourage walk throughs for the first visit. All people have different expectations of cleans and we want to make sure that you are completely satisfied BEFORE we leave. We do offer a 24 hour guarantee (please see the copy of your customer agreement for explanation) so if you cant be home don't worry, you're still covered.

We certainly try. Typically when a Lead is assigned to your property they continue to clean your home each time. However things like vacations, sick days, etc. may come up of which will require another Lead to be assigned.

Optional services can be added on to Deep Cleans and Routine Cleans at any time prior to the staff arriving. We just ask that you call us ahead of time so we can make the arrangements to our schedule to give the staff time to complete additional tasks. We do our best to make it to every appointment on time and we don't like to keep other clients waiting after your designated appointment time if we add those on without notice.