Expert Appliance Repair Services in Santa Monica, CA

A: This is a very good question, and is asked quite often. Unfortunately the answer is not clear cut. If your appliance is several years old, chances are it was made better than most of the new ones available (including major brands). In most cases, since you know it has been a good appliance, it pays to fix it; especially if a new appliance costs considerably more than a repair. Additionally, many times there are reasons why your appliance stopped working and our trained technicians can point these things out so that repairs will be required less frequently.

A: Unfortunately there are usually up to a dozen different reasons why the same symptoms occur. Without being able to diagnose the appliance, using our knowledge, experience and test equipment, all we can do is guess. Many companies will quote an approximate price over the phone (usually low enough to attract your attention). When their people arrive, you find out that the price is far more than they quoted you over the phone.

A: Most of our technicians are family people and like to spend evenings and weekends with their families. These highly trained technicians work hard during normal business hours and do not want to make a mistake because they are tired. There is, however, evening and Saturday service available at a slight additional charge in order to provide an incentive to the technicians. If we are not opened when you call, please leave a voice mail, and our service will alert a manager on duty as to your request and you will get a call back.