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Neat Nelly Cleaning Service
(36)
- Quality
- Deep Clean
- Cost
“We were comparing a lot of companies to establish a monthly cleaning service and we appreciated the communication, flexibility and transparency of Neat Nelly.”
FAQs
Which service do you recommend for new clients?
A deep clean is recommended for all first time cleaning by Neat Nelly Cleaning Services. It allows us extra time to get all the areas that have been missed during regular cleanings in the past. After the initial deep clean, most customers switch to a standard maintenance cleans.
How much are the cancelation and lockout fees?
As much as we do not want to charge you a fee, we have employees who need to be compensated for their time and effort. Same day cancelations and lockout fees are $50. The fee will automatically be charged to your next cleaning appointment.
Do you offer deep cleaning?
Yes, on our first visit we will do an initial cleaning also known as Deep Cleaning. First cleanings are usually tougher, detailed and thorough which takes longer than a routine, or "maintenance" cleaning. The initial cleaning provides a foundation which allows routine cleanings to be maximized.
What is the cancellation policy and lockout fee?
Neat Nelly understand schedules change. We ask that you contact us no later than noon the day before your scheduled cleaning to cancel or reschedule. Cancellations later than noon the day before are subject to a cancellation fee. The same fee will be charged if we cannot gain access to your home or office if you have chosen not to leave your key with Neat Nelly Cleaning Services. For Monday cleanings, please call our office by noon of the preceding Friday. Also, if you request a reschedule we may not be able to accommodate your request with the same cleaning team you are accustomed to.
Do I have to be there when the cleaners arrive?
No, you can leave a key for us to get in and we'll handle it from there. Some of our clients leave their key under a mat, in the mailbox, at a front-desk, or somewhere else out of sight. Most clients give us a copy of their keys. All keys are marked for identification with a code rather than an address or customer name. Security is a major concern for us. If you book online just remember to tell us where the key will be in the instructions, otherwise just give us a call.
Other questions that you might have are answered on the FAQ page of our website.
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