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Neat Nelly Cleaning Service
(36)
- Communication
- Team
- Children
“Communication is also great, including automated reminders that your cleaning is coming up, and the ability to pay online and tip via the website as well.”
FAQs
How can I book a service?
For residential cleaning, please click the button at the top of this page that says "BOOK NOW" When booking a move-in/Move out cleaning you MUST select the move-in move out package. If you do not, we are not liable for it to be a completed move out/move in and most likely will not confirm the booking. If your home is larger than 2 bed 2 baths you are REQUIRED to select deep cleaning. It is not fair to expect our staff members to clean your entire home in less time. The deep cleaning allocates the necessary time to properly clean these large homes. For all other cleaning, please contact us.
Are you bonded and insured?
We are bonded and insured, and background checks are run against each person in each team we work with. This is one of the major benefits associated with using our business over an individual who may claim to take these precautions but does not.
Who's responsible for the supplies?
We bring all of the necessary supplies, including a vacuum, cleaning cloths and liquid cleaning supplies. We can accommodate any preferences you might have from a preferred product to use (e.g. for wood floors) or using your own products, just let us know. We don't provide stainless steel cleaner or wood floor polisher but we can use yours if you supply it.
How does security/entry work?
Since our company is insured, bonded and all employees pass a detailed background check, most customers give us a key or an entry code allowing access to the property. However, other methods of entry can be arranged, on the day of service. Our security protocols allow our customer to rest assure their home or office is safe while we are cleaning. All keys are marked for identification with a code rather than an address or customer name.
Can I ask the cleaner to let other contractors or handyman in the home while we out of the home?
Most of our cleaning technicians are women and security is a major concern for us. Our policy is to lock the door while we are cleaning and to not allow access to unknown people. For these safety reasons, please do not ask our cleaning technicians to allow access for workmen, family members or employees who do not have a key during the time we are in your property. If you prefer to be home or the office at the time of service, we also clean when owners are present.
This information can be found on the FAQ page on our website.
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